Messages from our uniform suppliers regarding a change in service and social distancing measures
Both of our uniform stockists are putting measures in place to ensure you can still shop safely for school uniform. Please see the below messages from both Danielle's and Fosters which lays out the changes in services and the steps taken to ensure they can meet demand.
Message from Danielles:
At this stage, it is not clear exactly what restrictions will be required to be put in place when our Hockley and Rayleigh stores re-open. However, what we are learning from information which is available, is that our service will inevitably be very different to that of which we ordinarily offer, particularly during the summer holidays.
We have seen a significant increase in our internet sales and wish to encourage our parents to continue to place online orders. It is certainly now not too early to purchase for September 2020 but would ask that labels are kept on any items received from online purchases to enable such items to be exchanged or returned, as necessary. We will therefore not be operating a twenty-eight day returns policy.
THE SAFETY RESTRICTIONS WHICH WILL BE IN PLACE IN THE STORES WILL SIGNIFICANTLY IMPACT THE NUMBER OF CUSTOMERS WHICH WE WILL BE ABLE TO SAFELY SERVE PER DAY AND IT IS FOR THIS REASON THAT WE MUST MAKE AN EARLIER START THAN NORMAL ON FULFILLING OUR UNIFORM SALES. INDEED, WE SIMPLY CANNOT STRESS ENOUGH JUST HOW ABSOLUTELY CRUCIAL IT IS THAT WE BEGIN RECEIVING ONLINE UNIFORM ORDERS WITH IMMEDIATE EFFECT. WE ARE THEREFORE KINDLY REQUESTING OUR CUSTOMERS SUBMIT THEIR ONLINE ORDERS AS SOON AS POSSIBLE AND ARE PLEASED TO OFFER FREE HOME DELIVERY OF ORDERS DURING LOCKDOWN.
Thank you for your continued understanding, support and co-operation.
Please keep safe and well from Team Danielles.
Message from Fosters Schoolwear:
We hope that your families are keeping safe and well during this worrying time.
Below is a letter explaining some of the changes we have had to implement because of Covid-19.
Our appointment system is now live on our website (www.fostersschoolwear.co.uk) for parents to start booking appointments ready for when our shop reopens on 15th June. Should you need to come in to the shop please book sooner rather than later. Due to social distancing guidelines we can only offer 2 appointments at any one time meaning 6 appointments per hour. It is imperative parents are aware of this as we cannot see anyone that hasn’t booked an appointment.
Please can we also also remind parents to watch the sizing videos we have circulated previously to enable them to attend their appointments with their children’s measurements. This will help us speed up the appointments to see more parents.
Thank you for your continued support.